Source: Supply Chain Dive
Summary
Lenzing Group has named Georg Kasperkovitz as its new CEO, while Geodis has made several new hires as part of its efforts to develop a client experience organization. Kasperkovitz will take over as CEO of Lenzing Group, a leading supplier of wood-based cellulose fibers. Geodis, a global logistics company, has appointed new leaders to its client experience team, including a chief customer officer and a head of customer experience.
Our Reading
The trend returns with a new name. Lenzing Group’s new CEO Georg Kasperkovitz may bring a fresh perspective to the company, but the industry’s focus on customer experience is nothing new. Geodis’ efforts to develop a client experience organization follow a familiar pattern in the logistics industry. The company’s new hires, including a chief customer officer and a head of customer experience, signal a continued emphasis on customer-centricity. The cycle of prioritizing customer experience continues, with companies like Geodis and Lenzing Group investing in leadership and strategy to stay competitive.
Author: Evan Null
