Source: VentureBeat
Summary
Poke, a startup that utilizes AI agents through text messages, has been approved for Apple’s Messages for Business platform. This makes Poke the first AI agent to be integrated into the platform. The integration will allow businesses to use Poke’s AI agents to interact with customers through Apple’s Messages app.
Our Reading
The launch follows a familiar script.
Poke’s AI agents will supposedly make customer interactions more efficient. Because what businesses really needed was another way to automate customer support. Poke’s integration with Apple’s Messages for Business platform is being touted as a breakthrough. But isn’t this just a rebranded chatbot? Poke’s AI agents are now available to businesses, because the future of customer service is clearly more robots.
Original observation: Poke’s approval is just another example of Apple’s “innovation” being a rehashing of existing ideas.
Author: Evan Null
