Source: The New York Times
Summary
ElevenLabs, which provides AI voice technology for customer service calls, reported that its CEO suggested businesses should inform customers when they are interacting with an AI. The statement came as part of a broader conversation about the increasing use of AI in customer service. ElevenLabs has been a key player in the development of AI voice technology. The CEO’s comments reflect growing concerns about transparency in AI interactions. The company has seen increased adoption of its technology in recent months.
Our Reading
The launch follows a familiar script.
ElevenLabs claims to be leading the AI voice revolution.
Businesses are being told to be upfront about AI use.
But the CEO says it’s only a matter of time before people expect machines.
This is just another AI rebrand of old customer service automation.
Author: Evan Null
