Source: Fortune
Summary
A new survey by WalkMe found that 54% of workers have bypassed their company’s AI tools in the past 30 days, and 33% haven’t used AI at all. The report suggests that workers are avoiding or rejecting AI technology due to a lack of trust and inadequate tools. Executives and employees have different views on AI adoption, with 61% of executives trusting AI for complex decisions, compared to only 9% of workers. The report also found that workers lose 51 working days per year to technology friction, equivalent to two full months. Companies are struggling to close the gap between AI tools and worker skills, with 62% of executives conceding that the risk of unsanctioned shadow AI is overstated.
Our Reading
The numbers tell one story.
Workers are avoiding AI tools, and executives are blind to the problem. The trust gap between executives and employees is significant, with a 52-point difference in trust for complex decisions. The report highlights the need for companies to address the systemic gap in AI adoption and provide workers with the skills and incentives to use AI effectively. The skilled driver problem is a critical issue, with workers needing to be categorized into builders, makers, and power users to effectively leverage AI tools.
The Ferrari and the driver analogy is a common thread, with companies needing to provide workers with the skills and context to use AI tools effectively. The evolution of AI tools is outpacing workers’ ability to catch up, and companies need to provide training and support to address this gap. The winners will be those who move quickly to address the AI skills gap and provide workers with the tools and incentives to succeed.
The situation is a classic case of workers quietly quitting on AI.
