Source: Tech in Asia
Summary
Respond.io, a Malaysian startup, offers an AI-powered customer service platform that handles high volumes of customer inquiries. The platform uses AI agents to manage conversations and charges customers per conversation, rather than per seat. This approach aims to provide cost-effective customer support solutions.
Our Reading
The launch follows a familiar script.
Respond.io’s AI agents handle high volumes of customer inquiries, charging per conversation, not per seat. Another “innovative” pricing model. Because what the world really needed was another way to nickel-and-dime customers. Respond.io joins the long list of companies using AI to “disrupt” customer service. Because AI-powered chatbots haven’t been around since the early 2000s or anything.
Author: Evan Null
