Source: Skift
Summary
Airbnb reported its Q3 earnings, with revenue reaching $1.7 billion. The company also shared updates on its customer support AI bot, which now handles 40% of issues without escalating to a human agent.
Our Reading
The update arrives with confidence.
Airbnb’s AI bot is touted as a major breakthrough, handling 40% of customer support issues on its own. Because what’s more reassuring than a robot telling you it’s working on your problem? The company’s Q3 earnings were also announced, with revenue reaching $1.7 billion. Just another day of “innovation” in the sharing economy.
Airbnb’s AI bot: because 40% of solutions are better than none, right?
Author: Evan Null
