Source: Fortune
Summary
Netflix co-founder Reed Hastings shares a story about his first job out of graduate school, where his CEO Barry Plotkin would secretly wash his dirty coffee cups. This gesture stuck with Hastings throughout his career, and he now tries to emulate this servant leadership style. Other CEOs, such as Chris Tomasso of First Watch, Mary Barra of General Motors, and Mike Wirth of Chevron, also prioritize staying connected to their employees through handwritten notes and shared meals.
Our Reading
The numbers tell one story. CEOs like Reed Hastings, Chris Tomasso, Mary Barra, and Mike Wirth are using small gestures to show appreciation for their employees. Hastings’ former CEO washing his coffee cups at 4:30 a.m. made a lasting impression. Tomasso writes handwritten notes to employees celebrating milestones. Barra responds to every letter she receives. Wirth sends dozens of thank-you notes to employees during his visits. These actions are a departure from the typical CEO persona.
It’s a subtle yet effective way to build loyalty and trust among employees. By showing they care about the people supporting their business, these CEOs are fostering a positive work environment.
As Hastings said, “You not only have to be like this servant leader, you also have to be this strategy person.” This approach is a key aspect of their leadership style, and it’s something they’ve carried with them throughout their careers.
It’s not just about being a “servant leader” – it’s about being a leader who understands the value of human connection in the workplace.
Author: Evan Null
