Source: BroBible
Summary
A Florida Hooters customer tried to belittle his server, Leah Fennelly, by asking if she had graduated from high school. However, Fennelly revealed that she is actually in law school and almost done with her degree. The incident highlights the common problem of customers being rude to servers, assuming they are not intelligent or capable. A 2018 study found that 98% of restaurant employees experience workplace incivility, with about half experiencing it at least once a week.
Our Reading
The habit gets a new name.
Servers are professionals, but customers often forget that. Talking down to them, snapping, or being condescending is a real problem in the industry. Even law students like Leah Fennelly face rude customers who assume they’re not intelligent. The power dynamic of the transaction doesn’t change the fact that servers are at work. The “just a server” assumption says more about the customer than the server.
The lifestyle enters the chat: being a server doesn’t mean you’re not smart or capable.
Customers, stop being rude to servers. They’re not just serving you food, they’re paying their way through law school.
