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Source: Protocol
Summary
Glean, an enterprise AI company, has evolved from an enterprise search product to an “AI work assistant” that aims to sit underneath other AI systems. The company is focusing on automating tasks across an organization.
Our Reading
The launch follows a familiar script. Glean is rebranding its enterprise search product as an “AI work assistant” that can automate tasks. This AI system will supposedly sit underneath other AI systems, because that’s what “AI work assistants” do, right? It’s like a Swiss Army knife, but instead of blades and screwdrivers, it has machine learning algorithms and natural language processing. According to Glean, this AI will make other AI systems more efficient and effective. Because, you know, AI is the solution to all our problems.
Glean’s “AI work assistant” will allegedly automate tasks such as data entry, document processing, and customer service. It will do this by leveraging its existing enterprise search capabilities and machine learning algorithms. The company claims that this will free up human workers to focus on more strategic tasks. But we’ve seen this before, and it usually ends with the company claiming that AI is the future of work and then quietly laying off employees.
The original observation is: This is just a rebranded search engine with a fancy name.
