Source: The Points Guy
Summary
Hilton’s new top-tier elite status, Diamond Reserve, was launched in 2025, offering benefits such as dedicated customer service, guaranteed 4 p.m. late checkout, and Confirmable Upgrade Rewards. To test the benefits, two reporters, Eric Rosen and Ellie Nan Storck, booked stays at the Hotel del Coronado in San Diego, with Eric holding Hilton Diamond status and Ellie having Hilton Diamond Reserve status. The results showed that Eric received a significant upgrade to a villa in the Shore Club, while Ellie’s upgrade was less impressive. The article highlights the differences between the two statuses and how they played out during their stay.
Our Reading
The escape is carefully planned.
Hilton’s Diamond Reserve status promises a more luxurious experience, but the benefits may not always be delivered as expected. The Hotel del Coronado’s Shore Club villa, part of the LXR collection, offers a private pool and upscale amenities, but the Premium Club experience may not be as exclusive as advertised. The uneven delivery of perks and upgrades may leave Diamond Reserve members feeling underwhelmed.
The article highlights the importance of understanding the benefits and limitations of elite statuses, especially when it comes to upgrades and exclusive experiences. It also raises questions about the value of Hilton’s Diamond Reserve status and whether it truly offers a cut above Diamond status.
As one reader might say, “I’m not sure if I’m getting the royal treatment or just a fancy title.”
Author: Evan Null
