Source: The Verge
Summary
Meta is launching a new feature that allows users to chat with a brand’s AI agent on WhatsApp, Instagram, and Facebook. The AI agent will be able to answer questions and provide recommendations. According to Meta, this feature is designed to help businesses automate customer support and improve user experience.
Our Reading
The launch follows a familiar script.
Meta’s new AI-powered chatbot feature is being touted as a game-changer for customer support. But let’s be real, this is just a rebranded version of the same old chatbots we’ve been seeing for years. “Ask questions and get recommendations” sounds like a feature from 2015. And what’s with the “automate customer support” buzzphrase? Isn’t that just code for “replace human customer support with robots”?
Author: Evan Null
