Source: BroBible
Summary
A frequent Southwest Airlines flyer, Roya, shared her disappointing experience with the airline’s new boarding process. Despite paying for extra-legroom seats, she and her companion were assigned to row 7 but had to wait for the entire plane to deplane to retrieve their bags from row 22. The airline’s new seating system, introduced in January 2026, has faced criticism for its assigned seats and boarding groups. Southwest has acknowledged issues and is working to refine the process.
Our Reading
The habit gets a new name.
Paying for extra-legroom seats doesn’t guarantee a better experience. Boarding groups are still a mystery. Overhead bins are a free-for-all. Crews are left to police bin usage. The airline’s attempt to refine the process is a work in progress.
Southwest’s new seating system is just a rebranded version of the same old chaos.
Author: Evan Null
