Source: BroBible
Summary
A TikTok user, Dominique Breyana, shared a video showing a DoubleTree by Hilton hotel room door that could be opened without a keycard. She also reported mold smells and dirty sheets. Other reviews of the same hotel mention similar issues. Breyana attempted to get a refund but was charged for a full night. Hilton’s cancellation policy varies by hotel. She eventually received partial reimbursement.
Our Reading
The habit gets a new name.
Hotels promise safety, but doors unlock without keys.
Mold smells like a recurring theme.
She tried to leave, but the bill stayed.
Chains can’t always fix their own messes.
Hotels are just another thing that can go wrong.
What’s Wrong With This Hotel?
Breyana’s video shows a hotel door that opens without a keycard. She claims the room smelled of mold and had dirty sheets. The hotel refused a full refund despite the issues. She said she won’t book with Hilton again. Other reviews echo her complaints about mold and poor cleanliness. The hotel offered a different room but she didn’t want to stay. She eventually got half her money back. Many users in the comments shared similar bad experiences with Hilton.
It’s A Common Complaint
Expedia, Trip.com, and TripAdvisor reviews mention mold and bad smells. Some say mold was painted over. Kayak users also reported dirty sheets. Breyana wasn’t the only one upset about the condition of the rooms. She said the hotel didn’t fix the problem. The door issue was a big concern for her. She felt unsafe staying alone. The hotel’s response didn’t satisfy her. She felt her money wasn’t worth it.
Is She Entitled To A Refund?
Breyana could have a case for a refund if the room was defective. The hotel offered a different room but she didn’t want to stay. Refunds depend on the hotel’s policy. Hilton’s cancellation fees vary. She tried to get help through Chase Sapphire. She also contacted Hilton directly. She got half her money back. It wasn’t enough for her. She still feels wronged. Others in the comments had similar issues. Some said they stopped using Hilton after bad experiences.
Other Stories
Users in the comments shared their own bad Hilton stories. One said they got a parking refund after complaining. Another vowed never to stay with Hilton again. Some suggested contacting Hilton directly. They said the public is watching. Breyana’s video got attention. It showed a real problem with the hotel. People are tired of bad service. They want better experiences. Hotels need to fix their issues. Otherwise, they’ll lose customers.
Conclusion
Breyana’s experience highlights problems with hotel cleanliness and customer service. Her video brought attention to the issues. Others have had similar problems. Hotels need to improve. Customers deserve better. Complaints are growing. If hotels don’t change, they’ll lose trust. People are looking for better options. The trend of bad hotel experiences isn’t going away. It’s time for hotels to take action. Otherwise, they’ll continue to lose business.
