Source: The Verge
Summary
Yelp announced a new feature that allows users to ask questions about a restaurant and place an order or book a table in one conversation. The feature, called “Conversation Flow,” aims to simplify the user experience. According to Yelp, users can ask questions, such as “What’s the wait time?” or “Do you have any vegetarian options?” and receive answers in a single conversation. The feature is available on the Yelp app and website. Yelp said the feature is designed to make it easier for users to interact with businesses.
Our Reading
The launch follows a familiar script.
Yelp’s new feature lets users ask questions and place orders in one go. Because, clearly, we’ve all been struggling to open multiple tabs or, heaven forbid, make a phone call. Conversation Flow is the answer to a problem we didn’t know we had. Yelp says it’s all about simplifying the user experience. One conversation to rule them all. How quaint.
Author: Evan Null
