Source: Fortune
Summary
Dr. Deepika Chopra, a clinical health psychologist and behavioral scientist, spoke at the Fortune COO Summit about the human side of artificial intelligence adoption. She emphasized that the resistance to AI is often a psychological response to uncertainty, rather than a technological issue. Chopra argued that leaders should focus on creating clarity, building adaptability, and addressing the human need for meaning and purpose. She also redefined optimism as a psychological skill that can be developed, rather than a mindset.
Our Reading
The announcement sounds familiar.
Dr. Deepika Chopra’s message to COOs is that AI adoption is not just about technology, but about the humans running it. She identified the real resistance problem as a psychological response to uncertainty, rather than a capability problem. Chopra’s solution is to create clarity, build adaptability, and address the human need for meaning and purpose. Her approach is to reframe optimism as a psychological skill that can be developed. Chopra’s talk is a wake-up call for leaders to focus on the human side of AI adoption.
Leaders are trying to solve the wrong problem by investing in change management and clearer communications, when in fact, they should be addressing the psychological response to uncertainty.
