Chick-fil-A sends Americans to Scotland to teach drive-thru etiquette
A fast-food chain's attempt to replicate its U.S. model in the UK involves a cultural exchange of customer service.
The story
Chick-fil-A opened its first drive-thru in Scotland, with American employees training locals, causing local excitement and social media buzz.
Source: brobible.com
Our reading
Chick-fil-A sent American employees to Scotland to train locals on how to run the drive-thru, as if the British needed a manual on how to say ‘have a nice day’ while handing over a sandwich.
The locals, already known for their love of tea, suddenly found themselves in a cultural crossfire between the Scottish work ethic and the American hustle, with both sides wondering who actually needs the training.
It turns out, the real lesson was that no one in Scotland had ever seen a drive-thru employee who wasn’t also a motivational speaker.
