Source: BroBible
Summary
A woman in Jacksonville, Fla., ordered a chicken burrito from her local Chipotle online, but when she opened the package, she found a square-shaped burrito with steak instead of chicken. She was disappointed and frustrated, especially since she had already had a bad night. The incident has sparked a discussion about the quality of online orders at Chipotle, with some customers suggesting that in-person orders are more reliable. Others have shared their own experiences with incorrect or missing items in their online orders.
Our Reading
The routine arrives with confidence.
Chipotle’s online orders are a gamble, where you might get a square burrito with the wrong protein. The chain’s customers are divided on whether to blame the workers or the online ordering system. Some suggest that using a man’s name for online orders can result in bigger portions. The game of online ordering is all about the odds, and sometimes you get a dented baseball instead of a burrito.
When a brand’s quality control is a crapshoot, loyalty becomes a long shot.
Author: Evan Null
