Source: ZDNet
Summary
A recent report reveals that 66 percent of processes are now considered low impact, indicating a shift in the way organizations approach process management. According to the report, this classification is based on the level of risk, complexity, and business criticality associated with each process. The report also notes that this trend is driven by the increasing adoption of automation and artificial intelligence. The study analyzed data from over 1,000 organizations across various industries.
Our Reading
The trend returns with a new name.
Low-impact processes are on the rise, but the concept of process classification is not new. We’ve seen this before, with past iterations of “business process re-engineering” and “process optimization.” The current focus on automation and AI is simply the latest iteration of this cycle. The report’s findings are less about a revolutionary shift and more about the evolution of a familiar trend. Low-impact processes are now the norm, but the question remains: what’s next in the cycle?
Author: Evan Null
