Southwest Airlines’ ‘Customer of Size’ Policy

Southwest Airlines' 'Customer of Size' Policy

Source: BroBible

Summary

TikTok creator Samyra tested Southwest Airlines’ updated policy for plus-sized passengers by calling customer support and asking about the rules. She was told that the policy is based on seat width, not upper-body size, and that her friend, a professional athlete with broad shoulders, would likely not need to purchase an additional seat. Samyra argues that the policy is discriminatory and unfair, as it only targets passengers with wider hips, not those with broader shoulders. She also points out that purchasing two seats does not come with additional benefits, such as extra carry-on bags.


Our Reading

The lifestyle enters the chat. Body positivity meets airline policies. Plus-sized passengers are told to book two seats, but what about broad-shouldered friends? The answer: it’s all about the hips. No extra bags for you, just a bigger bill. The policy is not about comfort or safety, it’s about discrimination. And that’s a pretty narrow seat.


Author: Evan Null