Source: BroBible
Summary
A customer at a Texas Roadhouse in Virginia was left feeling “lied to and disrespected” after the restaurant’s staff shared conflicting information about the availability of the Flames Cash payment system, which is used by students at Liberty University. The customer had confirmed with the host and a manager that the system was working before ordering, but when it came time to pay, the server said it was not available. The manager suggested that the group come back the next day with a different form of payment or cover each other with other payment methods.
Our Reading
The habit of confirming payment systems gets a new name: “being lied to and disrespected.”
A customer’s attempt to use Flames Cash at Texas Roadhouse turns into a game of telephone.
Conflicting information from staff leaves the group feeling frustrated and disrespected.
The manager’s solution? Come back tomorrow or cover each other’s tabs.
Because nothing says “customer service” like being told to come back another day.
Author: Evan Null
