Source: BroBible
Summary
A woman named Whitney bought an open-box Samsung Frame TV from Best Buy for $183, which was marked as “fair” condition. However, the TV was missing the One Connect box, making it unusable. The store employee offered to replace it with a new TV, which would be shipped to her home, for an additional $30. Whitney was able to get a new TV for a total of $213, saving $400 off the original price of $600. Best Buy’s policies state that open-box items should still be in working order, but may have cosmetic damage or missing parts.
Our Reading
The habit gets a new name.
Buying open-box products can be a gamble, but sometimes it pays off. Whitney’s experience shows that even if the item is marked as “fair” condition, it may still be unusable. However, Best Buy’s return and exchange policy seems to work in the customer’s favor. The employee’s solution to replace the TV with a new one and ship it to Whitney’s home is a good example of customer service. The fact that Whitney was able to save $400 off the original price is a bonus.
The original observation: Buying open-box is like playing a game of chance, where you might get a good deal or a dud.
Author: Evan Null
